If a supervisor in the Sales department requests the help of the HR Director in a complex disciplinary matter, what direction is
the communication flow?
What name is given to the process whereby an individual defines objectives and formulates action plans for learning with a
view to improving his or her own effectiveness?
The following, with one exception, are potential problems for time management. Which is the exception?
Jared is the leader of a virtual team which stays in contact via email. Team members send all messages to Jared, who
forwards them to the rest of the network Which communication pattern is reflected in this situation?
XYZ carries out the audit of Delta Products Inc. Delta Products Inc is in financial trouble and XYZ has had to qualify the audit
report for the past two years. The managing director of Delta blames the qualified audit reports for her firm's continuing
problems. She is threatening to sue XYZ for poor work if they qualify the audit report for this year.
What threat does this represent?
Which of the following is not a conflict of interest?
You have been asked to prepare management accounts while a colleague is on holiday. Your supervisor tells you that the
accounts should be printed out and left on each manager's desk.
You query whether the accounts should be put in an envelope marked 'confidential' but you are told not to bother in order to
save costs. What problem does this cause you?
Which of the following statements reflects a relativist view of ethics?
Which one of the following statements is a criticism of absolutism?
You are a sales representative who routinely visits customers in their homes and places of business to present the latest
products and take orders (where inventory is available). Which of the following technology tools will most directly enhance
your effectiveness?