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The effectiveness of a training scheme may be measured at different levels. Which of the following levels would be most

appropriate for a team leader seeking to evaluate a training programme designed to improve the productivity of her section?

A

Level 1: trainee reactions

B

Level 2: trainee learning

C

Level 3: job behaviour

D

Level 5: ultimate value

——————development is a process whereby employees are offered a wide range ofdevelopmental opportunities, rather

than focusing on skills required in the current job.Which word or phrase correctly completes this sentence?

A

Management

B

Career

C

Personal

Peter has been identified, using Honey & Mumford's learning styles questionnaire, as a Pragmatist learner. He is now

preparing a personal development plan to improve his sales skills. Which of the following training methods is he most likely to

include in his plan?

A

On-the-job coaching by his supervisor

B

A group workshop in 'interpersonal skills practice'

C

Personal development journaling

D

A computer-based training module on sales

The HR manager of a firm has been asked to explain to the finance director the quantifiable benefits of training programmes. Which of the following might she hesitate to put forward?

A

Increased speed of working

B

Increased accuracy of work

C

Increased employee satisfaction

1 The growth or realisation of a person's ability and potential through the provision of learning and educational experiences.

2 The planned and systematic modification of behaviour through learning events, programmes and instruction which

enableindividuals to achieve the level of knowledge, skills and competences to carry out their work effectively.Which of the

following is correct?

A

1 is the definition of development and 2 is the definition of training

B

1 is the definition of education and 2 is the definition of development

C

1 is the definition of training and 2 is the definition of development

Which of the following documents would be part of a formal training needs analysis exercise?

A

An email reminding you that a new piece of legislation is about to come into effect

B

A health and safety officer's report showing that a department failed its assessment in a

recentfire evacuation drill

C

A set of competence standards for your job or department

D

Feedback from a colleague about the standard of your work

—————— is learning through a network of computers or the internet (but not stand-alone CD-Rom or tuition software), so

that learning support is available from online tutors, moderators and discussion groups.What term is used for this learning

technology?

A

E-learning

B

Computer based training

C

Blended learning

D

Computer based assessment

The stages of Kolb's experiential learning cycle are as follows.

1 Draw conclusions from the experience

2 Have an experience

3 Plan the next steps

4 Reflect on the experienceWhich is the correct order?

A

2, 4, 1

B

3 ,2, 3

C

4, 1,2

D

4, 3, 1

What is a competence framework mainly used for?

A

To identify present level of competence

B

To identify training needs

C

To evaluate training success or failure

Which of the following is not a purpose of performance appraisal?

A

Job evaluation

B

Identification of training needs

C

Succession planning